Can I track my order?
You will receive a tracking number once you've completed your purchase. If you made your purchase with one of our team members, they will send a follow up email with the tracking number attached.
Do you ship internationally?
We ship internationally to select countries, shipping time vary dramatically. We are not responsible for import taxes, duties and paperwork of your respective country, so please check with your local laws and regulations regarding importing of our products. Global shipments can be held by your country through customs. They do not notify us, or you when this happens. There may be delays up to 6 weeks depending on the country. For this reason we recommend using DHL or UPS to help expedite this process as we have noticed faster transit times thru customs using these carriers.
Can I expedite my order?
If you want your order to arrive faster you can choose Priority at checkout. This shipping method only takes 2 business days.
Do I have to pay for packaging or handling fees?
Our shipping fees include packaging, handling and postage. Handling fees are fixed, whereas postage varies depending on the package’s weight.
Where do you ship from?
We ship out of our office in Berkeley, CA.
My item was damaged upon receipt. What do I do?
Please check here for details of our return policy.
What is your return policy?
Please check here for details of our return policy.
I received my order and it's not the right product. What do I do?
Very sorry - we are a small studio and are constantly improving our operations. Please send us an email at email@example.com with a photo of the items in error, and we will provide instructions for return. Of course, we will cover any shipping costs incurred.
What payment options do you offer?
We accept payment via credit card (Visa, Mastercard, American Express) and Paypal.
What is your jewelry made of?
All of our septum clickers are cast from 316L stainless steel. All of our ear lockets and weights are cast using high-quality bronze. 14K solid ends are 100% cast 14K gold. Our Modern Hoops are made from cast bronze as well as 316L stainless steel.
What is PVD?
PVD is a high-temperature coating process that is fully automated, and takes place in a sealed vacuum system. This method to deposit and build thin layers of vaporized metal condensation onto a surface. This process creates a super hard, stable, and beautiful color coating. It uses no harsh chemicals, make no waste products and provides a safer working environment. PVD coatings are safe to handle, non-toxic and biocompatible.
What is Ion Plating? How long does it last?
Ion plating is a type of physical vapor deposition (PVD) process which a single or multi-layer coatings can be applied during the same process cycle. Because it uses high heat and real gold metal vapor, Ion plated jewelry is proven to last longer than electroplated jewelry. Durability of the coating depends on the maintenance, environmental conditions and other factors.
Bronze, brass and silver electro-plated products:
Our Transcendance modern hoop collection are electro-plated and cast from high quality brass with .925 silver wire for the wearable. Our Genesis locket collection are cast from high quality bronze.
Bronze and brass jewelry may oxidize over time. We recommend Sunshine brand polishing cloths for more heavy polishing. It will remove all oxidation and bring back the shine. However it may remove gold plating as well. For more gentle polishing, spot clean with a soft cloth or cotton ball saturated in rubbing alcohol or jewelry cleanser that is safe to use on gold. Do not scrub. Allow it to dry completely.
As with most things in life it is better to prevent a problem rather than trying to fix it! It is advised you let your clients know a few simple tips on how to help prevent tarnishing on our bronze, brass and silver jewelry:
1. Keep it dry and away from water
Take off your jewelry before getting in the shower, swimming pool or hot tub.
2. Keep it safe
Store your clean, dry jewelry in a dry airtight container and not in the bathroom in which you regularly bathe (steam). Small ziploc bags or Tupperware work well. If you will be storing a piece for a significant period of time, adding an anti-tarnish strip with the jewelry in a Ziploc bag or airtight container can slow down the process even further.
Sizes/What other size clickers do you offer?
*PLEASE NOTE* Because of our metal casting and production process there could be a +/- 0.5mm variance on inside diameters of our products.
There are 2 size variant categories we use to describe our jewelry.
The inside diameter & gauge thickness of the post
We produce only the popular sizes -8mm (5/16") and 9/5mm (3/8") (and a few limited runs of 12mm). If you are interested in commissioning a custom size please drop us a message using the contact form.
For Gauge thickness:
We have found after years of trial and error that 14 gauge is the minimum thickness required for a strong and solid hinge for our clickers. Therefore, we only offer 14 gauge at the moment. If you are interested in commissioning a custom size please drop us a message using the contact form.
Can our products be used in new piercings or to stretch piercings?
We recommend our jewelry be worn in healed piercings only.
Do your products contain Nickel?
316L contains 10-13% nickel. If you have a sensitivity to nickel, you should not wear this product. If you experience a reaction while wearing our products, you should stop wearing it immediately.
My size is out of stock.
We are rushing to bring all articles back in stock as soon as possible. In the meantime, send us an email firstname.lastname@example.org and we will restock you as soon as possible.